Privacy policy
ENGLISH CORNER PUBLISHING (referred to as "ECP," "we," "us," or "our") is committed to protecting the privacy of all our customers and visitors at englishcorner.sg. This Privacy Policy outlines how we collect, use, disclose, and manage your Personal Data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
By accessing or making a purchase on our store, you agree to the collection and use of your information as described in this policy.
Personal Data We Collect
We collect data necessary to process your orders and enhance your overall shopping experience.
A. Order and Identity Information
When you make a purchase or register an account, you provide us with your name, email address, billing and shipping address, and contact number.
Transaction Details: Information about the products and services you purchase.
B. Device and Usage Information
When you browse our site, we automatically collect non-personally identifiable information, which may include:
- Technical Data: Your device's Internet Protocol (IP) address, browser type, operating system, and time zone setting.
- Usage Data: Information about how you use our site, collected via technologies like Cookies, Log Files, and Web Beacons (tags/pixels).
A cookie is a small file stored on your hard drive that helps us remember your preferences.
Use of Your Personal Data
We use your collected Personal Data strictly for the following primary purposes:
- Order Fulfilment: To process your payment, confirm your order, arrange for shipping, and manage delivery logistics.
- Customer Service: To manage returns, exchanges, and respond to your customer service requests and enquiries.
- Account Management: To manage your registered user account, saved addresses, and order history.
- Security: To screen orders for potential risk or fraud and protect our business operations.
- Website Improvement: To understand website usage patterns and optimize our site's performance and design.
Disclosure and Sharing of Personal Data
We will not divulge your Personal Data, email address, or credit card information to any third party without your permission, unless required to complete a transaction or comply with legal requirements.
Your data may be shared with the following external service providers:
- Secure Payment Processors: To process payment transactions securely. We do not store credit card information on our servers.
- Logistics and Courier Partners: To deliver your order to your specified address.
- E-commerce Platform Provider: To power and manage our online store operations.
- Advertising and Analytics Providers: To understand site usage and measure marketing effectiveness.
- Legal Requirements: Where disclosure is required by law or government authorities.
Marketing and Withdrawal of Consent
Marketing Updates: If you have joined our mailing list, you may receive updates about our products, special offers, and events.
Opting Out: You may unsubscribe anytime by clicking the unsubscribe link in our emails.
Withdrawal of Consent (Non-Marketing): You may withdraw consent for collection, use, or disclosure of your Personal Data by submitting a written request to the contact email below.
Your Data Rights
You have the right to request:
- Access: Access to your Personal Data and information about how it has been used.
- Correction: Correction of inaccurate or incomplete Personal Data.
To exercise these rights, please contact us using the details below.
Contact and Amendments
Amendments: We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website.
If you have any questions, please contact us at:
Email:
betty@englishcorner.sg